The ITIL® Foundation (Version 5) course provides a solid introduction to modern digital product and service management, giving learners the core concepts, language, and practices needed to operate effectively in today's fast€‘moving, AI€‘enabled environments. Participants will explore the ITIL Service Value System, guiding principles, value co€‘creation, the digital product and service lifecycle, and the four dimensions of service management€”equipping them to improve collaboration, consistency, and value delivery across their organisation.

Embark on a transformative learning experience that supports your professional development, at your own pace and from your own space. ITIL® Official eLearning is designed to empower you with a dynamic, flexible, personalised, and engaging approach that enables you to sharpen your skills and reach your educational objectives.

There are three purchase options for you to choose from:

• Exam Prep: For learners who prefer to prepare for exam success on their own.
• eLearning: For self-paced learners seeking an engaging interactive eLearning experience to guide exam preparation.
• eLearning+: For self-paced learners in search of a comprehensive and interactive eLearning experience, backed by Official Mock Exams and a free exam retake to instil confidence and increase their chances of exam success.

The ITIL® Foundation - Self-paced Exam Prep package includes:

• Online Proctored Exam Voucher
• Official eBook
• Online Training Material (12-month license)

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

This course is ideal for anyone involved in delivering, supporting, or improving digital products and IT€‘enabled services. Suitable for all career stages, it is valuable for IT professionals, business staff who work with IT teams, service managers, product owners, and anyone seeking a common framework to enhance communication and outcomes across the organisation.

There are no pre-requisites for the Foundation course. However, it is assumed that course participants are working or have worked in an IT environment or equivalent.

• Gain a strong understanding of how modern digital products and services are created, delivered, and continuously improved.
• Learn ITIL€™s guiding principles and how they support better decision€‘making and more effective collaboration.
• Understand the ITIL Service Value System and Four Dimensions of Service Management for a holistic, integrated approach.
• Build confidence using consistent practices that improve service quality, speed, and customer experience.
• Prepare for the globally recognised ITIL® Foundation (Version 5) certification exam, enabling further ITIL progression.

• How the ITIL® (Version 5) service management framework has evolved to adopt modern technologies and ways of working.
• The common language and the key concepts of ITIL®.
• The overall understanding of how to manage modern IT-enabled services.
• How to use the ITIL® (Version 5) guidance to improve your work and the work of the organization.

Bite-sized learning modules can include:

• Module 1 | Key Concepts of Digital Product & Service Management
  
• Module 2 | The Four Dimensions of Service Management
• Module 3 | ITIL Service Value System (SVS)
• Module 4 | The Digital Product & Service Lifecycle
• Module 5 | ITIL Management Practices

The ITIL® Foundation - Self-paced Exam Prep package includes:

• Online Proctored Exam Voucher
• Official eBook
• Online Training Material (12-month license)

The ITIL® Foundation Examination is:

• 60 Minutes Duration
• 40 Multiple Choice Questions
• 65% Minimum required score to pass
• Closed book
• No Prerequisites